Ealing Liberal Democrats
Liberal Democrats Launch Council Customer Charter
April 13, 2010 12:00 AM
Liberal Democrats Annouce A Council Customer Charter
Liberal Democrats have launched the idea of a Customer Charter so that residents get a better service from Ealing Council.
Many residents have told Andrew Steed that they contact the Council and they do not get a reply to their email or phone calls. Councillor Harvey Rose, who deals with a lot of local planning matters, complains that people get no feed back when they report planning infringements.
Councillor Gary Malcolm said: "I deal with a heck of a lot of residents who are annoyed when they are wrongly given parking tickets. Residents should be treated like humans and not as a problem."
Some of the details relating to the charter are as follows:
1. Consult more residents and users on local issues as many are missed out
2. Answer correspondence more promptly and tell telephone operators to give their names
3. Parking Attendants to use hand-held computers so they can detect if a car owner has a permit instead of fining residents who then have to dispute the parking ticket
4. A greater share of Council monies to be agreed by the local community instead of 99.99% being dictated by Ealing centrally
5 When failings occur, Council staff and councillors should be required to explain themselves.
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